I’m not sure this is the ringing endorsement sought by proponents of alternative dispute resolution, but as this Insurance Journal article notes, “[c]yber criminal gangs are getting increasingly adept at hacking and becoming more professional, even setting up an arbitration system to resolve payment disputes among themselves.”
The article discusses this recent report of the Cybersecurity & Infrastructure Security Agency, based upon information provided by cybersecurity authorities in the United States, Australia and the United Kingdom. According to the report,
The market for ransomware became increasingly “professional” in 2021, and the criminal business model of ransomware is now well established. In addition to their increased use of ransomware-as-a-service (RaaS), ransomware threat actors employed independent services to negotiate payments, assist victims with making payments, and arbitrate payment disputes between themselves and other cyber criminals. NCSC-UK observed that some ransomware threat actors offered their victims the services of a 24/7 help center to expedite ransom payment and restoration of encrypted systems or data.
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