“Amazon Ends Use of Arbitration for Customer Disputes”

The New York Times reports in this article, which begins as follows:

“Amazon told customers this week that it would no longer require them to resolve their legal complaints involving the technology giant through arbitration, a significant retreat from a strategy that often helps companies avoid liability.”

The Times notes that Amazon’s email to its customers provided no explanation for the change, but discusses the strategy being utilized by consumer lawyers to “filing [arbitration] claims en masse,” thereby imposing substantial arbitration expenses upon the defendant companies.