Collection Agency Cannot Invoke Arbitration Clause Contained In Underlying Contract Between Consumer And Rental Car Company

In Landry v. Transworld Systems Inc., the Massachusetts Supreme Court rejected an attempt by a collection company to channel into arbitration a class action brought by a rental car company customer, who claimed that the collection company, “by virtue of its too frequent telephone contact with him and other debtors, had engaged in improper debt collection practices in violation of the Massachusetts consumer protection act.”